![]() You can quickly identify basic network issues by starting a PingPlotter trace to a reliable target (such as ). Enter “” Into PingPlotter’s Target Bar and click the green Start button, or use the link below to start tracing automatically. If you see high latency or packet loss, your network issue may be broader than just Teams. Check your connection to Office 365's servers See our guide on solving common network problems to identify what might be the culprit. Using the target above, start tracing to a Teams server. While the trace runs in PingPlotter, start a call in Teams. If you experience any issues (such as stuttering or freezes), check PingPlotter to see if you see any sudden spike in latency or packet loss. ![]() If you believe you’re in a peer-to-peer call, have the person on the other end of the call find out their IP address. ![]() Then, have them give you that IP address and open up PingPlotter. This should start up a trace to their location.Įnter the address they gave you into the Trace Bar and hit Enter. If you see 100% packet loss at the final destination, their edge device likely isn’t configured to respond to ICMP (which is common). See if you can find any issues below that appear prior to the final hop. You can also have your colleague trace to you in reverse by sending them your IP and having them trace in the same way indicated above. We recommend collecting 10 minutes of data at a minimum for the most accurate results. Once you have your PingPlotter results, use the information below to narrow down your issue. Here are some of the most common: Device completely "down" There are many issues that could be affecting your Teams call quality. With this, we’ll see some red beginning at the start of the route similar to what we saw with a device being down, but more sporadic. You can try a router or WiFi access point reboot right off the bat.This is normally caused by poor WiFi access point placement or by too many networks broadcasting nearby (apartment complexes are notorious for this). If the above isn’t possible, you may want to look at where you put your router or WiFi access point.Most WiFi access points these days have dual-band try to hop onto the other band temporarily. Make sure that it is away from metal (including electrical conduit), and is away from televisions, microwaves, and Bluetooth devices like speakers. The user interface thread appears to be frozen pingplotter Bluetooth# ![]() You may be experiencing saturation on your current WiFi channel.You can research the model of router or WiFi access point you have, and search for “channels”. The user interface thread appears to be frozen pingplotter Bluetooth#.The user interface thread appears to be frozen pingplotter trial#.The user interface thread appears to be frozen pingplotter install#.PingPlotter helps you pinpoint where the problems are in an intuitive graphical way, and to continue monitoring your connection long-term to further identify Whether you're a user of an ASP, an online gamer, a VoIP user, user of some other network/Internet application or an administrator, at some point it's likely you'll encounter problems with your network or Internet connection(s). ![]() It includes everything in PingPlotter Standard plus tools for multi-target monitoring, interfacing with other systems, and remote data collection. PingPlotter Professional is graphical network monitoring software that plots latency and packet loss data for up to hundreds of targets at once. ![]()
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